Refund Policy

At Ephemeraly.store, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Eligibility for Refunds

We accept refund requests within 14 days of the delivery date. To be eligible for a refund, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase

Non-Refundable Items

The following items are not eligible for a refund:

• Sale or discounted items
• Digital products or downloadable content
• Personalized or custom-made items
• Items returned after the 14-day window

How to Request a Refund

To initiate a refund, please contact us at support@Ephemeraly.store with the following details:

• Your order number
• Reason for the return
• Photos of the item (if damaged or defective)

Our team will review your request and respond within 2–3 business days.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at support@Ephemeraly.store.

Shipping Costs

Customers are responsible for paying return shipping costs unless the item is defective or we made an error. Original shipping costs are non-refundable.

Contact Us

If you have any questions about our refund policy, please contact us at support@Ephemeraly.store.